Privacy policy

‍Last updated: 14.04.2025
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‍Neko Travels (“we”, “our”, or “us”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable data protection laws in Ireland and Spain.

1. Who We Are
Data Controller:
Neko Travels Limited
131 Claremont court, Dublin, Dublin D11 P9R2, Ireland
Email: info@neko-travels.com
If you have any questions about how we handle your personal data, please contact us at the email above.

2. What Personal Data We Collect
‍We may collect and process the following types of personal data:
Identity Data (e.g., name, surname)
Contact Data (e.g., email address, phone number)
Travel Preferences (e.g., destination interests, tour types)
Marketing and Communication Data (e.g., your preferences in receiving marketing from us)
Technical Data (e.g., IP address, browser type, operating system)
Usage Data (e.g., how you use our website)

3. How We Collect Your Data
We collect data through:
Forms you complete on our website
Interactions via email, social media, or phone
Analytics and tracking tools (e.g., Facebook Pixel, Google Analytics – excluding cookies, see our Cookie Policy)

4. Legal Basis for Processing
We process your personal data on the following legal grounds:
Consent – When you opt-in to receive newsletters or marketing communications.
Contractual necessity – When processing is necessary to provide travel-related services.
Legitimate interest – For analytics and improving our services (e.g., using Google Analytics or Facebook Pixel).
Compliance with legal obligations – When necessary to meet legal or regulatory requirements.

5. Why We Process Your Data
We use your data to:
Respond to your inquiries and provide our services
Improve user experience and website functionality
Measure and analyze the performance of our campaigns
Send newsletters and promotional content (only if you’ve opted-in)
Maintain records as required by law

6. Data Sharing & Third Parties
We may share your data with:
Service providers and partners who support our website and services (e.g., marketing platforms, analytics providers)

Government authorities or regulators where required by law

All third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not sell or rent your personal data to third parties.

7. International Data Transfers
Some of our service providers may be based outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
Transfers to countries with an adequacy decision by the European Commission

8. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements. After this period, we will securely delete or anonymize your data.

9. Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (“right to be forgotten”)
Object to or restrict processing
Data portability
Withdraw your consent at any time (where processing is based on consent)
Lodge a complaint with a supervisory authority (e.g., DPC in Ireland, AEPD in Spain)
To exercise these rights, please contact us at info@neko-travels.com

10. Updates to This Policy
We may update this policy occasionally to reflect changes in legal requirements or our services. You will be notified of significant changes, and the latest version will always be available on our website.